The CG Generations trade-in program is designed to issue up to 60% of the retail value of an eligible CG item so it can be sold again through the Generations website. As this is not a peer-to-peer selling service, the credit you receive will be determined by the condition we receive the item.
Unfortunately, items will not be returned unless they are deemed ineligible or unsellable so please make sure that you are comfortable with the value range provided. We are unable to intercept an item once it is shipped to our warehouse for processing or adjust the credit for your approved item(s).