General

Orders

• What payment methods do you accept?
• How do I apply my gift card?
• How long does it take to process and ship an order?
• Can I cancel, edit, or add items to my order after it has been placed?
• What if my order arrived damaged or I received the wrong item?

About Generations

• Who is Trove?
• What is Generations?
• How do I contact the Generations team?

Shipping & Returns

• Do you ship to PO Boxes or Military addresses?
• When can I expect my refund?
• Why isn’t my return label opening?
• How can I track my order?
• How long is my return label valid?
• What do I do if I sent the wrong item?

See all 14 articles

Limited Warranty

• How does the Canada Goose Generations Limited Warranty Program work?
• What if my item is damaged or cannot be repaired?
• How do I submit a limited warranty claim?

Trade-in

• What if I sent the wrong item?
• How long is my trade-in label valid?
• What if I’m not happy with the value I was quoted?
• What if I can't find my style number or it isn’t being recognized?
• How does the trade-in program by mail work?
• What items are accepted for trade-in?

See all 12 articles

Shop Generations

• Do all items have a hologram?
• How do I know what condition my Canada Goose Generations item is in?
• What if I can't find my size or a colour for a specific item?
• What is Thermal Experience Index?